The food was delicious, wine selection was broad enough and our choice was outstanding, the service could not have been better. It was s completely enjoyable experience.

Bistrot e Winebar Des Arts

Just had pizzas, and those were good. However... we&#39;d booked a table, but had to wait for 10 mins to be seated. It was cold - my wife had to put her coat back on. It wasn&#39;t warm outside, so you&#39;d have thought they&#39;d have turned on the heater over the (open) door, but they hadn&#39;t. There was quite a long wait before our orders were taken, then a another long wait before our food arrived. Our young waitress was apologetic - she was good, but the other 2 older more senior staff didn&#39;t seem that bothered. If I was the waitress I&#39;d be looking for a job elsewhere.We can&#39;t recommend it based on today&#39;s experience.

We were welcomed so nicely and felt like we had a personal server checking on us so frequently.  Bread they brought out at the beginning of the meal was so delicious.  My pistachio pasta dish was delicious, I wish it was bigger portion because I almost licked my plate.  The owner treated us to a shot of lemoncello as we were paying the bill.  House wine was actually pretty good and very affordable.

We had a great experience as a group with kids. Very friendly and welcoming staff, impecable food

Waiter was not engaged at all. Did not make us feel comfortable. Food was average.

Charming family restaurant with traditional well flavoured meals. Excellent choice of wines and knowledge of wine by staff. Very good value for money

Quaint, cozy and creative place with great food! I would highly recommend,  and encourage you to get a reservation as there are very few tables.

Wonderfully cozy little environment - great for a cocktail and some warming food on a rainy night. Excellent service-. Pici Cacio e Pepe and the Rubellita were the stand outs for us that evening. We will go back again.

Great little restaurant with lovely atmosphere and friendly staff. Best food in Lucca !

Possibly the worst customer service I have ever received. A car drove by our table as we were eating hitting my wife&rsquo;s chair. The car then returned and hit our table! Unbelievable. Whilst this was out of the control of the restaurant staff they didn&rsquo;t seem bothered at all or concerned for our safety. I spoke to the manager when we were leaving and he was less than helpful. We didn&rsquo;t even get as much as a coffee taken off our bill.

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Very nice experience, food was great, service quick!  special thanks to the waiter who took time to speak in Italian to let us practice , I am from the catering business and I really appreciate the professionalism of the staff .

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